Effective Date: November 2025
1. Shipping Locations
We currently ship within the United States only 10 miles around the location of the office.
2. Shipping Methods
Shipping options include standard, express, and ground delivery depending on the customer’s location and carrier availability.
3. Processing Time
Production and processing times vary by product type. Orders typically ship within 1–3 business days after production completion, though timelines may vary depending on order complexity.
4. Delivery Time
Delivery times depend on the chosen shipping method and carrier service.
5. Tracking
Customers will receive a tracking number via email once their order has shipped.
6. Lost or Damaged Packages
If an item is lost or damaged during shipping, we will review the situation and determine responsibility.
If the fault lies with the shipping carrier, the customer must file a claim directly with them. If the issue is company-related, we will provide an appropriate solution.